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Policy Information for

227 STERMINAL AVE
NANAIMO, BC V9R 5C7
250-753-6461

 

AFTER HOURS
AFTER HOURS PICK UP MAY BE POSSIBLE BY CONTACTING OUR OFFICE USING OUR TOLL FREE LINE. AFTER HOURS VEHICLE DROP OFF MUST BE PRE-ARRANGED WITH OUR COUNTER REPRESENTATIVE AT TIME OF PICK UP TO CLARIFY PROCEDURE.
AGE
MINIMUM AGE 21 YEARS WITH FULL VALID DRIVERS LICENCE (BC CLASS 5).
CANCELLATION
IF YOUR RESERVATION IS NOT CANCELLED AT LEAST ONE DAY PRIOR TO PICK UP, YOU MAY BE SUBJECT TO A ONE DAY RENTAL CHARGE.
EMERGENCY INFO
AT THE TIME OF PICK UP, PLEASE ASK ABOUT EMERGENCY INFORMATION.
GAS
ALL VEHICLES ARE RENTED WITH A FULL TANK AND MUST BE RETURNED FULL OR CHARGES WILL APPLY.
GEOGRAPHIC
ALL VEHICLES ARE LICENSED TO TRAVEL ON PAVED HIGHWAYS IN CANADA. FOR TRAVEL OUT OF PROVINCE PLEASE CONTACT LOCATION. NO OFF ROAD DRIVING PERMITTED. PLEASE NOTE THE FREE KILOMETRE ALLOWANCE PROVIDED WITH EACH RATE AND THE ADDITIONAL COSTS FOR EXTRA KILOMETRES.
HOLIDAY
OUR LOCATION IS CLOSED ON NEW YEARS DAY, AND CHRISTMAS DAY.
INSURANCE
ALL RENTAL RATES INCLUDE THIRD PARTY LIABILITY,WHICH MEANS THAT IF YOU ARE INVOLVED IN AN ACCIDENT, DAMAGE TO THE OTHER CAR AND DRIVER ARE COVERED UP TO $3 MILLION LIABILITY. HOWEVER YOU ARE RESPONSIBLE FOR THE COST OF DAMAGE TO THE VEHICLE THAT YOU HAVE RENTED, AS WELL AS FOR CHARGES FOR THE LOSS OF USE FOR THE TIME THE VEHICLE IS OUT OF COMMISSION DUE TO THE ACCIDENT REGARDLESS OF WHOSE FAULT THE ACCIDENT IS. WE SELL 3 DIFFERENT OPTIONS TO PROTECT YOU FROM PAYING THE TOTAL COST OF DAMAGE TO YOUR RENTAL VEHICLE. CONTACT US FOR MORE DETAILS.
ONE-WAY
VEHICLES MUST BE RETURNED TO SAME LOCATION UNLESS OTHERWISE PRE-ARRANGED. DROP CHARGES WILL APPLY.
PAYMENT
PAYMENT MUST BE TENDERED BY VALID CREDIT CARD OR BY CASH FOR PRE-APPROVED CUSTOMERS. MINIMUM $300 REFUNDABLE DEPOSIT IS REQUIRED AT TIME OF PAYMENT.
PICKUP/DROP
PLEASE CONTACT LOCATION FOR ARRANGEMENTS.
RULES
WE PROVIDE QUALITY USED VEHICLES THAT ARE CLEAN AND RELIABLE. NO PETS ARE ALLOWED WITHOUT PRIOR APPROVAL. TAX AND SURCHARGE RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE. IN BRITISH COLUMBIA THERE ARE 2 TAXES TOTALING 12% AND A VEHICLE RENTAL TAX OF $1.50 PER DAY. QUOTED RATES DO NOT INCLUDE ADDITIONAL EQUIPMENT COSTS.HOURLY RATES MAY APPLY. VEHICLES ARE RENTED ON A DAILY (24 HR) BASIS FROM TIME OF VEHICLE PICK UP. THERE IS A 59 MINUTE GRACE PERIOD FOR RETURNS. AFTER ONE HOUR, HOURLY CHARGES MAY BE APPLIED. AFTER THREE HOURS, A FULL DAY CHARGE CAN BE LEVIED.
SHUTTLE
SHUTTLE SERVICE MAY BE PROVIDED FROM THE AIRPORT OR FERRY TERMINAL. PLEASE CONTACT LOCATION FOR DETAILS.